- Information We Collect
1.1 Personal Information: We may collect personal information from you when you use our Platform, including when you create an account, make a booking, communicate with Service Providers or our customer support, or participate in surveys or promotions. The personal information we collect may include your name, contact information, address, payment details, and any other information you provide to us.
1.2 Non-Personal Information: We may also collect non-personal information about your interactions with the Platform, such as your device information, IP address, browser type, and usage patterns. This information is used to analyze trends, administer the Platform, and gather demographic information.
- Use of Information
2.1 Personal Information: We may use the personal information we collect for the following purposes:
(a) To provide and improve our services, including processing bookings, facilitating communication between Customers and Service Providers, and responding to inquiries or customer support requests;
(b) To personalize your experience on the Platform and deliver customized content, promotions, and recommendations based on your preferences;
(c) To process payments and verify transactions made through the Platform;
(d) To send periodic emails or notifications regarding your bookings, account updates, or promotional offers, subject to your preferences.
2.2 Non-Personal Information: We may use non-personal information for statistical analysis, to monitor and improve the performance and functionality of the Platform, and for other internal purposes.
- Information Sharing
3.1 Service Providers: When you make a booking through the Platform, we may share your personal information with the Service Providers involved in fulfilling your request. This information is shared solely for the purpose of providing the requested services.
3.2 Third-Party Service Providers: We may engage third-party service providers to assist us in operating the Platform and providing our services. These service providers may have access to your personal information but are obligated to keep it confidential and use it solely for the purposes for which we have engaged them.
3.3 Legal Compliance and Protection: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others. We may also share information in connection with the investigation of fraud, harassment, security breaches, or other prohibited activities.
- Data Security
4.1 We employ reasonable security measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
- Third-Party Websites
- Children’s Privacy
6.1 The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
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