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Frequently asked questions
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Quick answers
Yes. Every professional undergoes a thorough background check before onboarding. We verify identity, address, and criminal records. All pros carry their CF ID badge and are fully insured. We use our own in-house team — we never outsource work.
A ₹500 cancellation fee is charged if a booking is cancelled after the team has already reached your location. Cancellations made before the team departs are free. If a job must extend to a second day, a minimum continuation charge of ₹4,000 applies.
For cleaning services, a partial advance is collected at booking: ₹500 for orders below ₹5,000, and ₹1,000 for orders ₹5,000 and above. The balance is collected after the service is completed to your satisfaction.
Transportation is free for locations within 30 km. For 30–40 km it is ₹500, and for 40–50 km it is ₹1,000. Beyond 50 km is handled on a case-by-case basis.
A paid physical inspection (₹199) is mandatory before we quote for: Painting, Waterproofing, Marble Polishing, Wood Polishing, Bathroom Renovation, Shower Enclosures, Home Renovation, Kitchen Renovation, and Termite Control. The ₹199 is adjusted against your final bill if you proceed. Grouting and tile replacement need only a free video/photo assessment via WhatsApp.
Yes — for all cleaning services our pros bring professional-grade, safe, pet-friendly chemicals and equipment (single-disc machines, HEPA vacuums, injection-extraction machines) at no extra charge. For renovation work, materials are itemised in the fixed quote after inspection.
Our quality guarantee means we'll re-do the service at no cost if you raise a concern within 24 hours. In rare cases where re-service isn't possible, we issue a full refund.
Yes — reschedule from My Bookings by choosing an available backend slot. Online cancellation is allowed when the booking is more than 4 hours away.